Shipping Options (Domestic Orders)
We offer free shipping on all US orders(3-5 business day transit time).
Please allow up to 3-5 business days for you to receive your order.
Shipping Options (International Orders)
We offer USPS Priority Mail International, USPS Priority Mail Express International, and USPS Global Express Guaranteed (GXG).
International Customs Regulations
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.+
Incorrect Shipping Information
If a package is returned to NickysOrganicHairGrow due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. NickysOrganicHairGrow is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
NickysOrganicHairGrow is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, NickysOrganicHairGrow will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us at firstname.lastname@example.org and we will be happy to assist you.
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